Terms and Conditions of Service

Website-Hotel.com is moved to new domain name WHWebHosting.com.

We provides web hosting to many clients, and we have a responsibility to protect each client and to provide the best services available. The following guidelines were designed to ensure these obligations are met.
 

These terms and conditions also apply to resellers and their customers. 

Content:

All services provided by WH WebHosting may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City, or any International laws is prohibited. This includes, but is not limited to:
copy righted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless us from any claims resulting from the use of the service which damages the subscriber or any other party. Pornography and sex-related merchandising is prohibited on all our servers. This includes sites that links to such content.
If you are unsure whether or not your site falls into this category feel free to contact us with a description before signing up for an account or publish material as an existing customer.
We will be the sole arbiter in determining violations of this provision.
Also prohibited are sites that promote any illegal activity or present content that may be damaging to our servers or any other server on the internet. Links to such materials are also prohibited.

WH Web Hosting does not allow the following contents:

Unsolicited Commercial E-mail (SPAM).

Spamming, or the sending of unsolicited email, from a our server or using an email address or domain that is maintained on an our machine as reference is STRICTLY prohibited. As deligated by our upstream providers, any sites using spam or selling of spam related software or bulk email content will be closed.
We will be the sole arbiter as to what constitutes a violation of this provision.
Spamming WILL get your account terminated. They will also be fined $50.

Illegal Material - This includes copy-righted works, commercial audio, video, or music files and any material in violation of any Federal, State or Local regulation.

Adult Material- Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of WHwebhosting.com please contact first if you think that you may violate this term.

IRC bots - IRC bots such as Eggdrop, IRCD, PSY BNC etc. are prohibited.

Hate material - We define hate material as that which expresses or promotes hatred against groups of people. For example, racist, anti-semitic, or homophobic material, or any material targeting a particular ethnicity or religion is considered to be hate material.. We reserve the right to identify hate material for what it is (including identifiers on member sites).

Warez - Includes pirated software, ROMS, emulators, freaking, hacking, password cracking or cheating, IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.

Shell scripts- we does not provide shell access under any conditions, installing third party shell tools using CGI, PHP or any other method will met by instant termination of account.

BitTorrent: Or any thing related to bit torrents are not allowed to be hosted on WHwebhosting.com web servers.

Proxy: Proxies websites, scripts, ..etc are not allowed.

We will be the sole arbiter as to what constitutes a violation of this provision.

MP3 and other music files.

We do not allow the storage or distribution of MP3 files containing copyrighted music. You may distribute MP3 files of music you have created.

More examples of unacceptable material on all Shared and Reseller servers include:
  • Topsites
  • IRC Scripts/Bots
  • Proxy Scripts/Anonymizers
  • Pirated Software/Warez
  • Image Hosting Scripts (similar to Photobucket or Tinypic)
  • AutoSurf/PTC/PTS/PPC sites
  • IP Scanners
  • Bruteforce Programs/Scripts/Applications
  • Mail Bombers/Spam Scripts
  • Banner-Ad services (commercial banner ad rotation)
  • File Dump/Mirror Scripts (similar to rapidshare)
  • Commercial Audio Streaming (more than one or two streams)
  • Escrow/Bank Debentures
  • High-Yield Interest Programs (HYIP) or Related Sites
  • Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
  • Sale of any controlled substance without prior proof of appropriate permit(s)
  • Prime Banks Programs
  • Lottery/Gambling Sites
  • MUDs/RPGs/PBBGs
  • Hacker focused sites/archives/programs
  • Sites promoting illegal activities
  • Forums and/or websites that distribute or link to warez/pirated/illegal content
  • Bank Debentures/Bank Debenture Trading Programs
  • Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
  • Mailer Pro
  • Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc)
  • Tell A Friend Scripts

Violations of the Terms of Service will waive the refund policy.

Please keep in mind that WHWebhosting.com can terminate account of customer of any violation of:

  • All types of Mail Spam, spaming-systems, mail bombing, anonymous mailers
  • Automated forum/blog/guestbook posting and black SEO tools(XRumer)
  • Digital Millennium Copyright Act (DMCA), illegal copyrighted material
  • Denial-of-service attacks (DoS/DDOS attacks)
  • Virus, crack and trojan horses sharing & dissemination
  • Fishing or scam websites
  • Network and port scan/brute forcing
  • Any type of botnets and illegal IRC servers
  • Usage of cracked/nulled software or scripts
  • Torrent trackers & sites, warez sharing, nulled scripts
  • Child pornography,racism, criminal offenses and terrorism-related material sites
  • IP spoofing/header modification
  • TOR exit nodes
  • Live streaming projects ( Do not apply for tube websites, or other projects with regular traffic usage )
  • Registration from temporary emails, disposable e-mail address, fake email addresses is forbidden. All services will be permanently suspended.
  • You are permitted a maximum of one account, active or inactive .If you choose to ignore this important restriction, all your accounts will be disabled. If for any reason more than one account is needed, please contact us.
  • Send emails without PTR ( rDNS ) records, with fake rDNS records, with multiple domains ( Snowshoe spam )

Server usage.

We have found most our customers to stay within "reasonable limits" However, to maintain the integrity of our service, we must state the following restrictions:
To all our accounts applies the following restrictions:
1. Multiple hosts resolving at an IP or domain name that we provide without our prior permission.
2. Sites with cgi's running from their domain used on other domains.
3. Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
4. Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
5. Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
6. Run any software that interfaces with an IRC (Internet Relay Chat) network.
7. Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers. 
8. Participate in any file-sharing/peer-to-peer activities
9. Run any gaming servers such as counter-strike, half-life, battlefield1942, etc
10. Run cron entries with intervals of less than 15 minutes.
11. Run any MySQL queries longer than 15 seconds. MySQL tables should be indexed appropriately.
12. When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include("http://yourdomain.com/include.php") use include("include.php")
13. To help reduce usage, do not force html to handle server-side code (like php and shtml).
14. Only use https protocol when necessary; encrypting and decrypting communications is noticeably more CPU-intensive than unencrypted communications.

We will be the sole arbiter as to what constitutes a violation of this provision.

When a web site is found to be monopolizing the resources available, WHwebhosting.com reserves the right to suspend that site immediately. This policy is implemented only in extreme circumstances and is intended to prevent the misuse of our servers.
As long as you do not violate any other terms in that page, you are able to host and destribute files with no limitation or restrictions.

Chat Rooms.

We do not allow clients to install their own cgi or php chat rooms. These tend to be a large drain on system resources and we cannot allow it as an account option. However, we provide two chat systems with our premium and Advanced hosting accounts which you may use free of charge.

IP Addresses and DNS delegation.

We provide IP address information in your welcome email. This is provided to allow access to the web site and control panel until the domain name has been transferred to our DNS servers. Customers are not permitted to link to their site or address via an IP address based link once the transfer is complete. This is for your own safety as it prevents links becoming out dated if we change your IP address.
All customers must change their domain names' DNS servers to those specified on their welcome email. We do not permit customers to use external DNS management tools because of the likelihood of failure if we change an IP address.
All IP addresses remain the property of WH WebHosting or its upstream providers and are provided according to ARIN and RIPE rules and only when required for technical reasons.

Technical support limitations.

Technical support is limited to the upkeep of your website and email.
WHwebhosting.com dosn't support third party applications including and not limited to Mail Clients, FTP clients, HTML editors. WHwebhosting.com doesn't provide technical support for third party web applications imcluding those that come for free with web hosting packages. Web applications include, but are not limited to Wordpress, Typo3 CMS, Movable Type blog scripts
WHwebhosting.com will not debug your web codes, Including and not limited to HTML, CGI, PHP scripts
WHwebhosting.com technical support does not teach users how to complete tasks with third party tools, such as how to move DB between applications and how to enable certain features in web applications.
WHwebhosting.com will not edit any server side configuratrion per user request such as editing DNS zones, editing PHP.ini files and installing perl modules.

Reseller: Client Responsibility

Resellers are responsible for supporting their clients. We does not provide support to our Reseller's Clients. If a reseller's client contacts us, we reserve the right to place the client account on hold until the reseller can assume their responsibility for their client. All support requests must be made by the reseller on their clients' behalf for security purposes. Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of their clients'. We will hold any reseller responsible for any of their clients actions that violate the law or the terms of service.

Backups and Data Loss

The specific backup policy depends on what type of account you have. We do make backups for all our servers except VPS and dedicated servers.

Your use of this service is at your sole risk. Our backup service is ran on every 2 day, overwrites any of our previous backups made, and only one day of backups are kept. This service is provided to you as a courtesy. WHWebhost.com is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on WHWebhost.com servers.

Our backups are made every week on a random day, and only the newest backups are kept. We make no guarantees about our weekly backups, and we do require a $15 fee to restore the WHWebhosting backups.

Billing.

Recurring Billing:
We DO NOT send out invoices. All credit cards are billed automatically monthly or yearly. It is the clients responsibility to ensure that they have sufficient credit to cover this transaction. In the event that a card is declined for any reason we will suspend the web site and send an e-mail with instructions for submitting a new credit card. If a new credit card is not submitted within 5 days the web site will be deleted without further warning.
If your web site is important, you are strongly recommended to pay using a credit card, not a debit card (which are more prone to failures) or to pay annually (for which you will receive a discount).
Reseller Billing:
If your credit card fails for any reaon we will contact you asking for a replacement credit card number. If the account remains unpaid for 5 days (5 days from date of our first attempt to charge your card) all your sites will be deleted without further notice. We do not provide extended credit facilities so please make sure we always have your up to date contact details.

30 Day Money Back.

Cancellation Refunds:
- WHwebhosting.com reserves the right to cancel the service at any time and a prorate refund will be made.

- WHwebhosting.com offers a 30 Day ConditionalMoney Back Guarantee, which stipulates that WHwebhosting.com will refund your payments in full within the first 30 days of your initial order(excluding domain registration fees) in case of:

- Hardware failure that causes a loss of data.
- Extended down time of website (2 hours or more).
- False or misleading advertising

The following conditions apply to the Money Back Guarantee:

  • It applies only to individual Services in an Order. It does not apply to previously ordered Services;
  • Set Up and domain name Fees are not refundable, and may be charged if we waive them initially as part of a Special Promotion;
  • Third Party Services through us, or if they are incorporated into the Services, the Money Back Guarantee does not apply;
  • The Money Back Guarantee does not apply to Renewal fees;
  • The Money Back Guarantee does not apply to Software licensees fees;

Invalid refund requests, or refund requests submitted more than 30 days after account setup will be ignored.

- In case of refund with domain registration, $15 will be cut from refunded payment to cover domain registration/transfer fees.

Account Cancellations.

To cancel an account please submit a request of account cancelation to us via Client Portal.
Accounts will be closed the same day, we do not schedule closures for the end of the current months hosting. Accounts are only be considered cancelled once we have conformed by e-mail that we have cancelled it for you. If you have not received conformation from us it means your account is still open and you will be billed for all services provided until we have given such confirmation.
We will not be held liable for the non arrival of your request to cancel an account. It is your responsibility to ensure that you have received confirmation of the account closure from us.
When an account is cancelled, all of its files are deleted and are not recoverable.

Privacy policy.

We are committed to protecting and respecting the privacy of all our customers. The information collected from customers when signing up is used for billing and administration purposes only and will be kept confidential. Contact and billing information collected will not be passed on to ANY third parties.

 

Threats & Blackmail.

In the past some customers have attempted to leverage free services or a higher level of support if they make threats against WH WebHosting or its staff.
Accounts will be closed the same day, we do not schedule closures for the end of the current months hosting. Accounts are only be considered cancelled once we have conformed by e-mail that we have cancelled it for you. If you have not received conformation from us it means your account is still open and you will be billed for all services provided until we have given such confirmation.
For example: we do not provide support with building of web sites but we have been threatened by customers that if we don't build their web site for them they will seek to harm our business.
We take threats and blackmail very seriously.
Making threats will result in your account being cancelled without notice.
Here are some examples of previous customer threats that we find unacceptable:
1. Threatening to post defamatory remarks about WH WebHosting to newsgroups or public bulletin boards if we do not expedite a support request, provide additional services free of charge or otherwise treat you differently from all other customers.
2. Threatening to ask your credit card company for a refund if we do not expedite a support request, provide additional services free of charge or otherwise treat you differently from all other customers.
3. Threatening to disrupt the operation of our network(s) or servers if we do not expedite a support request, provide additional services free of charge or otherwise treat you differently from all other customers.
4. Mailbombing: sending of multiple duplicate enquiries before we have had a reasonable opportunity to respond to the first one.

We will be the sole arbiter as to what constitutes a violation of this provision.

 

Background Running Programs.

CRON JOBs:
We may allow programs to run continually in the background. These are considered on a case-by-case basis and an extra charge will be incurred based on system resources used and operational maintenance needed.
IRC:
We do not allow IRC or IRC bots to be operated on our servers.

Telnet.

We provides SSH (secure telnet) access on some accounts. SSH access is provided for the purpose of testing scripts and carrying out site maintenace. It is not provided for any other purpose and there is no warranty of any kind should SSH fail to function for off server connections or activities.

Server Abuse:.

Any attempt to undermine or cause harm to a server, or customer, of WH WebHosting is strictly prohibited. Offenders will be prosecuted to the fullest extent of the law.

Domain name registration.

Domain names registered for use with web hosting accounts provided by us are registered in the customers name. WH WebHosting is listed as technical, admin (and sometimes billing) contact for the domain name. These contact details can be changed at the customers request, but we reserve the right to cancel any hosting agreement connected with the domain name if this is done.
Domain name registration fees are not refundable. It is the customers responsibility to ensure that all names are spelled correctly prior to ordering domain names.

Refusal of Service.

We reserve the right to refuse, cancel, or suspend service at our sole discretion.

Sub-domains.

We reserves the right to transfer any sub-domain in domains of its possession to an alternative domain.

Limitation of liability.

Your use of our services are at your sole risk. All our services are provided on an "AS IS" basis WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS,IMPLIED, CONSTRUCTIVE, OR STATUTORY, INCLUDING,WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow the exclusion of implied warranties, so this exclusion may not apply to you in full.
We may allow programs to run continually in the background. These are considered on a case-by-case basis and an extra charge will be incurred based on system resources used and operational maintenance needed.
We makes no guarantee of availability of service and reserves the right to change, withdraw, suspend, or discontinue any functionality or feature of the our service.
IN NO EVENT WILL WE BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE OUR's SERVICES OR ANY CONTENT THEREON. THIS DISCLAIMER APPLIES, WITHOUT LIMITATION, TO ANY DAMAGES OR INJURY, WHETHER FOR BREACH OF CONTRACT, TORT, OR OTHERWISE, CAUSED BY ANY FAILURE OF PERFORMANCE; ERROR; OMISSION; INTERRUPTION; DELETION; DEFECT; DELAY IN OPERATION OR TRANSMISSION; COMPUTER VIRUS; FILE CORRUPTION; COMMUNICATION-LINE FAILURE; NETWORK OR SYSTEM OUTAGE; OR THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF ANY RECORD.
The U.N. Convention of Contracts for the International Sale of Goods is expressly excluded from any interpretation of this Agreement.
Any dispute relating to this agreement shall be subject to the exclusive jurisdiction of the courts in Edinburgh, UK, and the parties agree to submit to the personal and exclusive jurisdiction and venue of these courts.
We reserves the right to change or amend these Terms of Service at any time without prior notice. By submitting your order to WH WebHosting, you signify your agreement to these Terms of Service.
If you do not agree to these Terms, then please don't submit an order!

Violations of these Acceptable Uses Policies and Terms of Service should be referred to This email address is being protected from spambots. You need JavaScript enabled to view it. All complaints will be investigated promptly. Serious violations of terms or conditions can be ground for immediate account deactivation without refund.

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